Better Place Health Management

    Let's get you set up.

    Your FirstTell Home system takes just a few minutes to install.

    • No app.
    • No Wi-Fi.
    • No activation.

    Watch the Setup Video

    Prefer written instructions? Follow the steps below.

    What's in your box

    There are two devices. Both need to be plugged in.

    Cellular Gateway

    Cellular Gateway

    Plugs in and connects automatically. Comes with its own power adapter.

    FirstTell Sensor

    FirstTell Sensor

    Plugs in and mounts above the bed. Comes with its own communication module and power adapter.

    Plug in the Cellular Gateway

    Connect the included power adapter to the Cellular Gateway and plug it into a standard wall outlet.

    Cellular Gateway connected by its power adapter to a wall outlet
    1. Gateway
    2. Power adapter
    3. Wall outlet

    The gateway uses built-in cellular connectivity. No Wi-Fi setup is required.

    Check the Gateway Light

    • Starting up

      Solid red

      Nothing to do. Please wait.

    • Connecting

      Blinking blue

      Nothing to do. Please wait.

    • Ready

      Solid green

      You're all set. Continue to Step 2.

    Plug in the FirstTell Sensor

    The FirstTell Sensor is a separate device from the Cellular Gateway and has its own power connection. Connect the sensor to its communication module and plug the power adapter into a standard wall outlet.

    FirstTell Sensor connected to its communication module, power adapter, and wall outlet
    1. Sensor
    2. Communication module
    3. Power adapter
    4. Wall outlet

    Both the Cellular Gateway and FirstTell Sensor must remain plugged in.

    Mount the FirstTell Sensor

    The mounting tape is already applied.

    Peel off the backing and stick the FirstTell Sensor directly to the wall or headboard approximately:

    60 cm / 2 feet

    above the mattress.

    Place FirstTell over the person being monitored.

    Single bed: sensor centered above the sleeping position, about 60 cm above the mattress

    Single bed

    Center the sensor over the person's normal sleeping position.

    Shared bed: sensor on the side of the headboard above the person being monitored

    Shared bed

    Do not center the sensor.

    Place it on the side of the headboard directly above where the person being monitored sleeps.

    Approximately 60 cm / 2 feet above the mattress.

    4. That's it.

    Once both devices are plugged in and the FirstTell Sensor is mounted, your system connects automatically and begins monitoring.

    No app. No Wi-Fi. No activation.

    FirstTell will begin learning what normal looks like.

    FirstTell quietly learns your normal patterns.

    Heart Rate

    Breathing

    Sleep

    Movement

    FirstTell helps identify meaningful changes from an individual's normal baseline so those changes can be reviewed when appropriate.

    Need help setting up FirstTell?

    We're happy to walk you through setup.

    Troubleshooting