First Tell at Home: subscription, cancellation, and money-back guarantee

Our initial home-monitoring pilot is available only for homes in Florida, where the device is installed and the monitored person lives. Purchasers and family contacts may live anywhere. Enrollment, shipping timing, and setup availability are confirmed with BPHM; immediate availability is not promised.

• Hardware: $249.99 one time, plus applicable tax. You own the complete kit. Free shipping to eligible Florida homes. There is no activation or setup charge.
• Monitoring: $99.99 per month plus applicable tax. You authorize recurring billing at checkout, but the first monitoring month is not charged at checkout.
• Your subscription begins only when BPHM’s system verifies that the device assigned to your order has connected and started transmitting. Delivery alone does not start billing.
• When billing begins, we send a confirmation showing the first charge, the next billing date, and how to cancel.

• Daily clinical review of monitoring data.
• Alerts when readings move away from the person’s own baseline.
• Escalation to family when needed.
• Cellular connectivity for the gateway.
• Standard remote setup assistance.

Daily clinical review is not continuous staffed observation and is not an emergency response service. For emergencies, call 911.

• Monitoring renews automatically each month at $99.99 plus applicable tax until you cancel.
• There is no minimum commitment, no long-term contract, and no cancellation fee. You do not need to give a reason or take a retention call.
• You can cancel online from your account, or with help by email or phone.
• By default, cancellation stops the next renewal and service continues through the period you have already paid for.
• You can instead end service immediately and receive a prorated refund for the unused whole days of the current paid period, based on that period’s actual length. Example: for a $99.99 period from November 1 to December 1 (30 days), ending service on November 11 leaves 20 unused days, so the refund is $99.99 × 20 ÷ 30 = $66.66. For a period from December 1 to January 1 (31 days), ending on December 11 leaves 21 unused days: $99.99 × 21 ÷ 31 = $67.73. Amounts are rounded down to the cent.
• Before you confirm, we show the exact service end date and any refund amount. Afterward, we send a confirmation with the end date and that no further renewals are scheduled.
• We let authorized monitoring contacts know that monitoring has ended, without sharing clinical details.
• You own the hardware, so you do not need to return it to cancel. Canceling after the return window does not by itself create a right to a hardware refund. Warranty coverage stays separate.
• A canceled subscription never restarts automatically, even if the device reconnects.

• You may request a return within 30 calendar days after delivery. Opened and installed equipment is eligible. This is a money-back guarantee, not a free trial.
• Monitoring billing stops when you request the return. We tell you the monitoring end date, and we do not charge while the equipment is in transit.
• BPHM provides a prepaid return label. Please hand the package to the carrier within 14 calendar days after the label is issued.
• Return the complete kit: gateway, sensor, communication components, power adapters, and other supplied reusable accessories. Original packaging is not required, but please pack it safely.
• Ordinary installation marks and normal use do not disqualify a return, and there is no restocking fee for a complete kit.
• If equipment is missing or damaged beyond ordinary use, we will itemize and explain any deduction before issuing the refund.
• After we receive and inspect the return, we refund the $249.99 hardware price and its applicable tax, plus monitoring charges incurred during the initial 30-day window and their applicable tax.
• Refunds are issued within 10 business days after receipt and inspection, to the original payment method. Your bank’s posting time may vary.
• Each charge is refunded only once, whether through a return, cancellation, or warranty claim.

The kit uses cellular service, and we cannot promise reception at every address. If the system cannot establish a usable cellular connection at the home, we will troubleshoot with you. If the problem is not resolved, we provide a prepaid return label, stop further billing, and refund the hardware and the monitoring charges paid for the unusable service, including applicable tax. A brief connection that started billing does not take away this protection.

Any applicable tax is shown before you pay.

Email support@bphm.com or call (888) 401-2746.