Terms of Service

Agreement to Terms

By accessing or using the services provided by Better Place Health Management ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service. First Tell is a service and brand of Better Place Health Management, and these Terms cover both. If you do not agree to these terms, please do not use our services.

Description of Services

Better Place Health Management (First Tell) provides contactless remote health monitoring for senior living communities and for individuals and families at home. Our services include the monitoring sensor, review of changes by our clinical staff, and notifications to the people you authorize.

Eligibility

You must be at least 18 years old to use our services or to sign up on behalf of a family member. Services are available where we operate and may require clinical review before enrollment.

Age Requirement

You must be at least 18 years old to use this service.

SMS Communications

By providing your phone number and checking the SMS consent box on our sign-up form or turning on SMS notifications in your First Tell account, you agree to the following:

• Messages from Better Place Health Management (First Tell) may include monitoring alerts, case and account notifications, setup help, and reminders. We do not send marketing or promotional text messages.
• Message frequency varies based on your care needs and preferences
• Message and data rates may apply depending on your mobile carrier
• You may opt-out at any time by replying STOP to any message
• For help, reply HELP to any message or call (888) 401-BPHM
• SMS consent is not a condition of purchase or enrollment
• Your SMS consent information is not shared with third parties for marketing purposes
• Mobile carriers are not liable for delayed or undelivered messages

Medical Disclaimer

Our services are designed to supplement, not replace, your relationship with your healthcare provider. The information and support we provide are for educational and monitoring purposes only and should not be considered medical advice. Always consult with your physician or qualified healthcare provider regarding any health concerns.

Device Usage

If you receive monitoring devices through our program:

• Devices remain the property of Better Place Health Management or the applicable insurance provider
• You agree to use devices as instructed and for their intended purpose
• You agree to return devices upon request or program termination
• You should not attempt to modify, repair, or disassemble devices

Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal and health information. Please review our Privacy Policy carefully.

Limitation of Liability

To the maximum extent permitted by law, Better Place Health Management shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you or your insurance for our services.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of significant changes through our website or direct communication. Your continued use of our services after changes constitutes acceptance of the modified terms.

Contact Information

If you have questions about these Terms of Service, please contact us at:

Better Place Health Management
Email: legal@bphm.com
Phone: (888) 401-BPHM