One-Year Limited Hardware Warranty

Better Place Health Management (BPHM) warrants the First Tell sensor, cellular gateway, communication components, and power adapters supplied with your First Tell at Home kit against defects in materials or workmanship under normal use for one year from the date of delivery.

• For a covered claim, BPHM arranges repair or replacement at no charge to you, including shipping.
• If repair or replacement is not reasonably available, BPHM refunds the covered hardware purchase price and the applicable tax paid on it.

• Loss or theft.
• Accidental damage or misuse.
• Damage caused by unauthorized modifications to the equipment.

This is a limited warranty on the hardware only. It is not a guarantee of clinical outcomes, of uninterrupted cellular connectivity, or that every change in health will be detected. Monitoring is a separate service described in the monitoring subscription terms.

Contact BPHM support and tell us your order email and what is happening with the device. We will troubleshoot with you first and, if the issue is covered, arrange the repair, replacement, or refund.

Email support@bphm.com or call (888) 401-2746.

This warranty gives you specific rights, and you may also have other rights that vary by state. It does not reduce any rights you have under applicable law.